CAST Monitoring and Support

At CAST, our mission is simple: deliver enterprise-level monitoring and support without the enterprise price tag.

Our systems are designed to work for everyone — whether you’re a home user, running a small office, or managing a growing business. No matter the size, your network deserves the same level of protection, reliability, and performance that Fortune 500 companies rely on every day.

That’s where CAST Monitoring & Support comes in. We don’t just set up your system and walk away. We stay with you, making sure your firewall, Wi-Fi, and wired connections remain secure, up-to-date, and running smoothly — so you don’t have to think about it.

With CAST, you get:

  • 24/7 Monitoring – Continuous oversight of your system to detect issues early and keep everything performing at its best.
  • Proactive Security Updates – We ensure your firewall, Wi-Fi, and connected devices stay protected against the latest threats.
  • Performance Tracking – We keep an eye on speed, stability, and coverage so your network is always reliable.
  • Expert Support – When you need help, our team is here to resolve issues quickly and in plain language, not tech jargon.

CAST Monitoring & Support means peace of mind — knowing your system is professionally maintained, secure, and tailored to your needs, without the high costs of traditional IT support.

What to know About CAST Monitor and Support Plans:

Monitor Only Monthly Subscription

Perfect for those who want peace of mind knowing their network is always being watched, without the added cost of full support.

What’s Included:

  • 24/7 System Monitoring – Continuous oversight of your firewall, Wi-Fi, and wired connections.
  • Threat Detection Alerts – Immediate notifications if a security issue is detected.
  • Performance Tracking – Monitoring of speed, uptime, and connection quality.
  • Automatic Security & Firmware Updates – Always up to date with the latest protections.
  • Health Reports – Periodic updates so you know your system is running smoothly.

What’s Not Included:

  • Direct troubleshooting or support sessions
  • Configuration changes
  • Device onboarding or network expansion assistance

With this package, you get a professionally monitored CAST system that’s secure and reliable — while keeping costs at their lowest.

We’re still here to help! CAST is always just a click away — you can purchase one-time remote or online support sessions, billed hourly, to get guidance when you need it. CAST Support.

Monitor + Support Monthly Subscription

For those who want both proactive monitoring and hands-on help when needed, this package combines peace of mind with direct support.

What’s Included:

  • 24/7 System Monitoring – Continuous oversight of your firewall, Wi-Fi, and wired connections.
  • Threat Detection Alerts – Immediate notifications if a security issue is detected.
  • Performance Tracking – Monitoring of speed, uptime, and connection quality.
  • Automatic Security & Firmware Updates – Always up to date with the latest protections.
  • Health Reports – Regular updates so you know your system is running smoothly.
  • Remote & Online Support – Direct assistance for troubleshooting, device onboarding, and configuration changes.
  • 4-Hour Response Time – Priority support when issues arise.
  • Expansion Assistance – Guidance for adding access points, switches, cameras, or VoIP to your CAST system.

With this package, you not only have a professionally monitored CAST system, but also the confidence that help is always just a click away.

Important Note About Support

CAST Monitoring & Support is provided exclusively for systems built and purchased through CAST. This includes your CAST network, firewall, Wi-Fi, and wired connections.

We do not provide technical support for personal devices or peripherals such as:

  • PCs, laptops, or tablets
  • Printers or scanners
  • Smart TVs, gaming consoles, or entertainment systems
  • Other third-party hardware or software unrelated to your CAST system

We believe that a well-running system begins with CAST — and once installed, we’re confident the rest of your Home, office, or Business will run problem-free on top of it. Our mission is simple: to keep your CAST network secure, reliable, and always performing at its best.