Refund policy

At CAST, all systems are custom-configured to include both hardware setup and support. Because of this, all sales are final once your order has shipped.

• If your order is canceled within 48 hours and before shipping, we can provide a full refund.
• Orders typically ship within 72 hours. Once shipped, no returns or refunds are available.

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Damages and Issues

Please inspect your system upon arrival. If it arrives damaged, defective, or incorrect, let us know right away so we can make it right.

👉 To contact us, please use our Support Request Form.

⚠️ Note: Support is only handled through our official form. Emails sent directly to CAST will not be processed.

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Non-Returnable Items

• Hardware included with CAST systems (non-returnable once shipped)
• Subscription or support services (non-refundable once activated)
• Sale items or gift cards

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Exchanges

Because all systems are custom-configured, exchanges are not available.